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Behavioral failure mode: fail_to_restore_stripped_required_content

7 issues in 7 runs

launch25/order_amazon_cable_filters/profile_address_precedence-2

Issue

After seeing that the delivery layer omitted the required sign-in instruction and part of the required intake, Hark ended without restoring those details. The setup_login result required telling the user to tap the Sign in button, and Hark included that instruction plus a brand/budget question in its draft. The confirmed delivered messages omitted both. Hark could see the omission and that the turn continued, but sent no factual correction or replacement before ending.

Turn 1

E0001User message
Order me an 1 meter USB cable and Hario coffee filters from Amazon
E0002Tool call: skillDispatch: toolu_01MgenQtCNUfioygVTvdsrDj
{"dispatch_id": "toolu_01MgenQtCNUfioygVTvdsrDj", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "load", "addendum_for": null, "content": null, "description": null, "find": null, "id": "_system/ordering-amazon", "name": null, "replace": null, "scope": null}, "tool_name": "skill"}
E0003Tool result: skillDispatch: toolu_01MgenQtCNUfioygVTvdsrDjEvidence cited by the judge
{"dispatch_id": "toolu_01MgenQtCNUfioygVTvdsrDj", "elapsed": 0.006439222, "error": "", "result": {"address": "_system/ordering-amazon", "content": "# Ordering from Amazon\n\nHow to handle a request to buy something on Amazon.\n\n## Before spinning up browser\n\n- Search emails and memory for Amazon accounts.\n- If an account is found, ask the user to log in. (Do not stop searches if the Amazon user is different from the Hark user; instead, send a note to the user to confirm that this is the right account to use.)\n- If an account is not found, ask the user if they would like to create a new account or log into an existing account.\n- Once the user is logged in, check if the user has an Amazon Prime account, but do not notify user.\n- In two sentences or less, ask the user for all information needed to make the purchase, including item description, quantity, target price, brand preference, arrival deadline, delivery address (check for nearby addresses on file before asking user), and brand preferences.\n\n## Searching for item\n\n- Check wishlist for item and, if it is a match, ask the user if you should order this item.\n- Check purchase history using the search bar to see if the user has ordered the item in the past. If so, ask the user if you should reorder the same item. Otherwise, type the item description into the search bar on the home page.\n- Compare options using metrics such as best price, reliable seller / brand, rating, arrival date, and return window.\n- In parallel, run another web_search for best priced option on Google.\n- Present the user with at least three options, including the best non-Amazon option if available, bestseller, best average customer rating, best price, and fastest delivery. Do not present any options that are not available (e.g., Prime Day deals if it is not Prime Day). Make sure to include links in the summary.\n- If the item is one that is frequently reordered by the user and Subscribe & Save is an option, ask if the user would like to set up a recurring order with Subscribe & Save.\n- Note any discounts or renewed alternatives, if available.\n- Avoid recommending items with bad reviews or frequently returned items unless there are no alternatives.\n- Flag unclipped coupons, auto-renewals, add-on items that cannot be shipped alone, and products with arrival dates past the deadline.\n- If there is a minimum order size, suggest adding other items that the user may need to meet the free delivery minimum.\n- Click on price history and check for any significant price changes over the last 30 days. If so, let the user know.\n\n## Placing the order\n\n- Make sure to click any coupons before adding to cart.\n- If there are any items already in cart, ask the user if they would like to place the order with the other items. Note any price changes or changes in item availability for other items.\n- Confirm delivery speed, such as same-day, standard, or scheduled / no-rush date, and provide the user with all cost details associated with each option.\n- Confirm whether the item should be shipped in manufacturer's container or in Amazon packaging.\n- Verify total and ask user if they would like to apply any promos, gift cards, points or vouchers, or credit card points.\n- Never place an order without explicitly receiving approval from the user. Make sure to also confirm the correct payment method before submitting the order.\n- Make sure all items requested in session are added to cart before placing the order.\n\n## After placing the order\n\n- Report the order confirmation number, item, total, delivery estimate, and return window.\n- Tell the user if there is a window to cancel before the order ships.\n- Ask the user if they would like tracking updates. If they respond affirmatively, set up a scheduled task that provides regular updates until the item has been delivered.\n\n## If the user stops responding\n\n- Only if the user stops responding for 15 minutes, create a scheduled task to follow up in 45 minutes to double check if they would like to continue placing the order. However, if the delivery is more time-sensitive or urgent, follow up within 5 minutes or less as specified.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.", "resolved_from": null, "success": true}, "status": "completed", "tool_name": "skill"}
E0004Tool call: memoryDispatch: toolu_01KmNHaCZ1du5TwwghfcYy8z
{"dispatch_id": "toolu_01KmNHaCZ1du5TwwghfcYy8z", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "search", "query": "Amazon orders preferences USB cable coffee filters Hario"}, "tool_name": "memory"}
E0005Tool result: memoryDispatch: toolu_01KmNHaCZ1du5TwwghfcYy8z
{"dispatch_id": "toolu_01KmNHaCZ1du5TwwghfcYy8z", "elapsed": 0.166059982, "error": "", "result": {"results": []}, "status": "completed", "tool_name": "memory"}
E0006Tool call: setup_loginDispatch: toolu_01L1JMjVh4abgZ6TW2woot6Q
{"dispatch_id": "toolu_01L1JMjVh4abgZ6TW2woot6Q", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"display_name": "Amazon", "domain": "amazon.com", "login_url": "https://www.amazon.com/ap/signin"}, "tool_name": "setup_login"}
E0007Tool result: setup_loginDispatch: toolu_01L1JMjVh4abgZ6TW2woot6QEvidence cited by the judge
{"dispatch_id": "toolu_01L1JMjVh4abgZ6TW2woot6Q", "elapsed": 0.007781683, "error": "", "result": {"hint": "Tell the user to tap the Sign in button that just appeared. The button is one-shot: after fail or cancel call setup_login again for a new one.", "message": "Sign-in for amazon.com has been handed off to the user to complete out-of-band; nothing further is needed from you right now. Once they finish signing in, browser tasks on amazon.com will start already signed in."}, "status": "completed", "tool_name": "setup_login"}
E0008Tool call: send_messageDispatch: toolu_01T6455h67dndCgbyZ5z9yX5Evidence cited by the judge
{"dispatch_id": "toolu_01T6455h67dndCgbyZ5z9yX5", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"final": true, "message": "Tap the Amazon sign-in button to get me in. Meanwhile: any brand or budget for the USB cable (and which connectors, USB-C to USB-C, or C to A?), and which Hario filters (V60 size 01 or 02, white or natural)? Shipping to 1355 Market St?"}, "tool_name": "send_message"}
E0009Tool result: send_messageDispatch: toolu_01T6455h67dndCgbyZ5z9yX5Evidence cited by the judge
{"dispatch_id": "toolu_01T6455h67dndCgbyZ5z9yX5", "elapsed": 3.337379518, "error": "", "result": "Delivered (confirmed) as 2 messages. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) Need a couple details. Which USB connectors (C to C, C to A)? V60 filter size, 01 or 02? And white or natural?\n2) Shipping to 1355 Market St?\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: fa8fb3e2-ab91-4e46-8240-abe0e381f44b", "status": "completed", "tool_name": "send_message"}
E0010Assistant messageEvidence cited by the judge
Need a couple details. Which USB connectors (C to C, C to A)? V60 filter size, 01 or 02? And white or natural?
E0011Assistant messageEvidence cited by the judge
Shipping to 1355 Market St?

launch25/order_amazon_cable_filters/profile_address_precedence-3

Issue

After observing that delivery stripped the required instruction to tap the Amazon sign-in button, Hark ended without restoring that next action. The setup_login result expressly required the instruction, the draft contained it, and the confirmed delivered messages did not. Because the turn continued and no blocker prevented a corrective send, ending without restoring the operational instruction left the handoff unusable or unclear.

Turn 1

E0001User message
Order me an 1 meter USB cable and Hario coffee filters from Amazon
E0002Tool call: memoryDispatch: toolu_018QpsvWxFsQbx1HfLoShcLj
{"dispatch_id": "toolu_018QpsvWxFsQbx1HfLoShcLj", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "search", "query": "Amazon orders preferences coffee Hario USB cable"}, "tool_name": "memory"}
E0003Tool result: memoryDispatch: toolu_018QpsvWxFsQbx1HfLoShcLj
{"dispatch_id": "toolu_018QpsvWxFsQbx1HfLoShcLj", "elapsed": 0.140147863, "error": "", "result": {"results": []}, "status": "completed", "tool_name": "memory"}
E0004Tool call: skillDispatch: toolu_01549V7ykx9hofBzkQH9HSxJ
{"dispatch_id": "toolu_01549V7ykx9hofBzkQH9HSxJ", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "load", "addendum_for": null, "content": null, "description": null, "find": null, "id": "_system/ordering-amazon", "name": null, "replace": null, "scope": null}, "tool_name": "skill"}
E0005Tool result: skillDispatch: toolu_01549V7ykx9hofBzkQH9HSxJ
{"dispatch_id": "toolu_01549V7ykx9hofBzkQH9HSxJ", "elapsed": 0.004214334, "error": "", "result": {"address": "_system/ordering-amazon", "content": "# Ordering from Amazon\n\nHow to handle a request to buy something on Amazon.\n\n## Before spinning up browser\n\n- Search emails and memory for Amazon accounts.\n- If an account is found, ask the user to log in. (Do not stop searches if the Amazon user is different from the Hark user; instead, send a note to the user to confirm that this is the right account to use.)\n- If an account is not found, ask the user if they would like to create a new account or log into an existing account.\n- Once the user is logged in, check if the user has an Amazon Prime account, but do not notify user.\n- In two sentences or less, ask the user for all information needed to make the purchase, including item description, quantity, target price, brand preference, arrival deadline, delivery address (check for nearby addresses on file before asking user), and brand preferences.\n\n## Searching for item\n\n- Check wishlist for item and, if it is a match, ask the user if you should order this item.\n- Check purchase history using the search bar to see if the user has ordered the item in the past. If so, ask the user if you should reorder the same item. Otherwise, type the item description into the search bar on the home page.\n- Compare options using metrics such as best price, reliable seller / brand, rating, arrival date, and return window.\n- In parallel, run another web_search for best priced option on Google.\n- Present the user with at least three options, including the best non-Amazon option if available, bestseller, best average customer rating, best price, and fastest delivery. Do not present any options that are not available (e.g., Prime Day deals if it is not Prime Day). Make sure to include links in the summary.\n- If the item is one that is frequently reordered by the user and Subscribe & Save is an option, ask if the user would like to set up a recurring order with Subscribe & Save.\n- Note any discounts or renewed alternatives, if available.\n- Avoid recommending items with bad reviews or frequently returned items unless there are no alternatives.\n- Flag unclipped coupons, auto-renewals, add-on items that cannot be shipped alone, and products with arrival dates past the deadline.\n- If there is a minimum order size, suggest adding other items that the user may need to meet the free delivery minimum.\n- Click on price history and check for any significant price changes over the last 30 days. If so, let the user know.\n\n## Placing the order\n\n- Make sure to click any coupons before adding to cart.\n- If there are any items already in cart, ask the user if they would like to place the order with the other items. Note any price changes or changes in item availability for other items.\n- Confirm delivery speed, such as same-day, standard, or scheduled / no-rush date, and provide the user with all cost details associated with each option.\n- Confirm whether the item should be shipped in manufacturer's container or in Amazon packaging.\n- Verify total and ask user if they would like to apply any promos, gift cards, points or vouchers, or credit card points.\n- Never place an order without explicitly receiving approval from the user. Make sure to also confirm the correct payment method before submitting the order.\n- Make sure all items requested in session are added to cart before placing the order.\n\n## After placing the order\n\n- Report the order confirmation number, item, total, delivery estimate, and return window.\n- Tell the user if there is a window to cancel before the order ships.\n- Ask the user if they would like tracking updates. If they respond affirmatively, set up a scheduled task that provides regular updates until the item has been delivered.\n\n## If the user stops responding\n\n- Only if the user stops responding for 15 minutes, create a scheduled task to follow up in 45 minutes to double check if they would like to continue placing the order. However, if the delivery is more time-sensitive or urgent, follow up within 5 minutes or less as specified.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.", "resolved_from": null, "success": true}, "status": "completed", "tool_name": "skill"}
E0006Tool call: setup_loginDispatch: toolu_01HeKevsZcQS3HaNYh2J2tS5
{"dispatch_id": "toolu_01HeKevsZcQS3HaNYh2J2tS5", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"display_name": "Amazon", "domain": "amazon.com", "login_url": "https://www.amazon.com/ap/signin"}, "tool_name": "setup_login"}
E0007Tool result: setup_loginDispatch: toolu_01HeKevsZcQS3HaNYh2J2tS5Evidence cited by the judge
{"dispatch_id": "toolu_01HeKevsZcQS3HaNYh2J2tS5", "elapsed": 0.007052261, "error": "", "result": {"hint": "Tell the user to tap the Sign in button that just appeared. The button is one-shot: after fail or cancel call setup_login again for a new one.", "message": "Sign-in for amazon.com has been handed off to the user to complete out-of-band; nothing further is needed from you right now. Once they finish signing in, browser tasks on amazon.com will start already signed in."}, "status": "completed", "tool_name": "setup_login"}
E0008Tool call: send_messageDispatch: toolu_01JgGzG1xiRPbAmqPA5RxWBtEvidence cited by the judge
{"dispatch_id": "toolu_01JgGzG1xiRPbAmqPA5RxWBt", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"final": true, "message": "Tap the Amazon sign-in button that just appeared and I'll take it from there. Meanwhile: USB cable, which connector (USB-C to USB-C, USB-C to A, etc.)? And Hario filters, which size (V60 01/02/03) and how many?"}, "tool_name": "send_message"}
E0009Tool result: send_messageDispatch: toolu_01JgGzG1xiRPbAmqPA5RxWBtEvidence cited by the judge
{"dispatch_id": "toolu_01JgGzG1xiRPbAmqPA5RxWBt", "elapsed": 3.687408693, "error": "", "result": "Delivered (confirmed) as 2 messages. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) Need a couple details before I order. For the USB cable, which connector—USB-C to USB-C, USB-C to A, something else?\n2) And the Hario filters: which size (V60 01/02/03) and how many?\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: 4910cb38-168f-4773-b79d-e2f3d0d5c8f0", "status": "completed", "tool_name": "send_message"}
E0010Assistant messageEvidence cited by the judge
Need a couple details before I order. For the USB cable, which connector—USB-C to USB-C, USB-C to A, something else?
E0011Assistant messageEvidence cited by the judge
And the Hario filters: which size (V60 01/02/03) and how many?

launch25/order_amazon_cable_filters/profile_address_precedence-4

Issue

After observing that the delivery layer changed the current address from “1355 Market St” to the incomplete “1355 Market,” Hark ended without sending an available factual correction. The exact delivered text was visible to Hark, the turn continued, and the delivery result permitted a new send to correct a wrong fact. An accurate delivery address is consequential for the requested purchase, so this was not merely optional stylistic wording.

Turn 1

E0001User message
Order me an 1 meter USB cable and Hario coffee filters from Amazon
E0002Tool call: memoryDispatch: toolu_01Lj2uei1N3Z2Cm2KaxuHf7S
{"dispatch_id": "toolu_01Lj2uei1N3Z2Cm2KaxuHf7S", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "search", "query": "Amazon orders preferences coffee filters Hario USB cable"}, "tool_name": "memory"}
E0003Tool result: memoryDispatch: toolu_01Lj2uei1N3Z2Cm2KaxuHf7S
{"dispatch_id": "toolu_01Lj2uei1N3Z2Cm2KaxuHf7S", "elapsed": 0.179804108, "error": "", "result": {"results": []}, "status": "completed", "tool_name": "memory"}
E0004Tool call: skillDispatch: toolu_01G7LoHzzzWQsT1E1m6r3YQ9
{"dispatch_id": "toolu_01G7LoHzzzWQsT1E1m6r3YQ9", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "load", "addendum_for": null, "content": null, "description": null, "find": null, "id": "_system/ordering-amazon", "name": null, "replace": null, "scope": null}, "tool_name": "skill"}
E0005Tool result: skillDispatch: toolu_01G7LoHzzzWQsT1E1m6r3YQ9
{"dispatch_id": "toolu_01G7LoHzzzWQsT1E1m6r3YQ9", "elapsed": 0.004601656, "error": "", "result": {"address": "_system/ordering-amazon", "content": "# Ordering from Amazon\n\nHow to handle a request to buy something on Amazon.\n\n## Before spinning up browser\n\n- Search emails and memory for Amazon accounts.\n- If an account is found, ask the user to log in. (Do not stop searches if the Amazon user is different from the Hark user; instead, send a note to the user to confirm that this is the right account to use.)\n- If an account is not found, ask the user if they would like to create a new account or log into an existing account.\n- Once the user is logged in, check if the user has an Amazon Prime account, but do not notify user.\n- In two sentences or less, ask the user for all information needed to make the purchase, including item description, quantity, target price, brand preference, arrival deadline, delivery address (check for nearby addresses on file before asking user), and brand preferences.\n\n## Searching for item\n\n- Check wishlist for item and, if it is a match, ask the user if you should order this item.\n- Check purchase history using the search bar to see if the user has ordered the item in the past. If so, ask the user if you should reorder the same item. Otherwise, type the item description into the search bar on the home page.\n- Compare options using metrics such as best price, reliable seller / brand, rating, arrival date, and return window.\n- In parallel, run another web_search for best priced option on Google.\n- Present the user with at least three options, including the best non-Amazon option if available, bestseller, best average customer rating, best price, and fastest delivery. Do not present any options that are not available (e.g., Prime Day deals if it is not Prime Day). Make sure to include links in the summary.\n- If the item is one that is frequently reordered by the user and Subscribe & Save is an option, ask if the user would like to set up a recurring order with Subscribe & Save.\n- Note any discounts or renewed alternatives, if available.\n- Avoid recommending items with bad reviews or frequently returned items unless there are no alternatives.\n- Flag unclipped coupons, auto-renewals, add-on items that cannot be shipped alone, and products with arrival dates past the deadline.\n- If there is a minimum order size, suggest adding other items that the user may need to meet the free delivery minimum.\n- Click on price history and check for any significant price changes over the last 30 days. If so, let the user know.\n\n## Placing the order\n\n- Make sure to click any coupons before adding to cart.\n- If there are any items already in cart, ask the user if they would like to place the order with the other items. Note any price changes or changes in item availability for other items.\n- Confirm delivery speed, such as same-day, standard, or scheduled / no-rush date, and provide the user with all cost details associated with each option.\n- Confirm whether the item should be shipped in manufacturer's container or in Amazon packaging.\n- Verify total and ask user if they would like to apply any promos, gift cards, points or vouchers, or credit card points.\n- Never place an order without explicitly receiving approval from the user. Make sure to also confirm the correct payment method before submitting the order.\n- Make sure all items requested in session are added to cart before placing the order.\n\n## After placing the order\n\n- Report the order confirmation number, item, total, delivery estimate, and return window.\n- Tell the user if there is a window to cancel before the order ships.\n- Ask the user if they would like tracking updates. If they respond affirmatively, set up a scheduled task that provides regular updates until the item has been delivered.\n\n## If the user stops responding\n\n- Only if the user stops responding for 15 minutes, create a scheduled task to follow up in 45 minutes to double check if they would like to continue placing the order. However, if the delivery is more time-sensitive or urgent, follow up within 5 minutes or less as specified.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.", "resolved_from": null, "success": true}, "status": "completed", "tool_name": "skill"}
E0006Tool call: shellDispatch: toolu_01JjN6JJ4KAyXJwPQLmtCNdG
{"dispatch_id": "toolu_01JjN6JJ4KAyXJwPQLmtCNdG", "handle": "", "panel_kind": "shell", "parent_dispatch_id": "", "tool_input": {"command": "curl -s -G \"https://gmail.googleapis.com/gmail/v1/users/me/messages\" --data-urlencode \"q=from:amazon.com\" --data-urlencode \"maxResults=5\" | head -50", "credentials": "[REDACTED]"}, "tool_name": "shell"}
E0007Tool progress: shellDispatch: toolu_01JjN6JJ4KAyXJwPQLmtCNdG
{"dispatch_id": "toolu_01JjN6JJ4KAyXJwPQLmtCNdG", "elapsed": null, "error": "", "fields": {"progress": {"message": "", "metadata": {"browser_chain": false, "command": "curl -s -G \"https://gmail.googleapis.com/gmail/v1/users/me/messages\" --data-urlencode \"q=from:amazon...", "phase": "starting"}}, "status": "running", "updatedAt": 1788798990162}, "result": null, "status": "running", "tool_name": "shell"}
E0008Tool result: shellDispatch: toolu_01JjN6JJ4KAyXJwPQLmtCNdG
{"dispatch_id": "toolu_01JjN6JJ4KAyXJwPQLmtCNdG", "elapsed": 0.704337036, "error": "", "result": {"messages": [{"id": "1a07cba24519b5f3", "threadId": "1a07cba24519b5f3"}], "resultSizeEstimate": 1}, "status": "completed", "tool_name": "shell"}
E0009Tool call: shellDispatch: toolu_011sYgy32qtQUMT8oe4S1mTz
{"dispatch_id": "toolu_011sYgy32qtQUMT8oe4S1mTz", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"command": "curl -s \"https://gmail.googleapis.com/gmail/v1/users/me/messages/1a07cba24519b5f3?format=%5BREDACTED%5D&metadataHeaders=%5BREDACTED%5D&metadataHeaders=%5BREDACTED%5D&metadataHeaders=%5BREDACTED%5D&metadataHeaders=%5BREDACTED%5D\" | python3 -c \"import sys,json;d=json.load(sys.stdin);print([h for h in d['payload']['headers']]);print(d.get('snippet'))\"", "credentials": "[REDACTED]"}, "tool_name": "shell"}
E0010Tool progress: shellDispatch: toolu_011sYgy32qtQUMT8oe4S1mTz
{"dispatch_id": "toolu_011sYgy32qtQUMT8oe4S1mTz", "elapsed": null, "error": "", "fields": {"progress": {"message": "", "metadata": {"browser_chain": false, "command": "curl -s \"https://gmail.googleapis.com/gmail/v1/users/me/messages/1a07cba24519b5f3?format=%5BREDACTED%5D...", "phase": "starting"}}, "status": "running", "updatedAt": 1788798994326}, "result": null, "status": "running", "tool_name": "shell"}
E0011Tool result: shellDispatch: toolu_011sYgy32qtQUMT8oe4S1mTz
{"dispatch_id": "toolu_011sYgy32qtQUMT8oe4S1mTz", "elapsed": 0.48586968, "error": "", "result": "[{'name': 'From', 'value': 'auto-confirm@amazon.com'}, {'name': 'To', 'value': 'eval-user34@testaccount.hark.com'}, {'name': 'Subject', 'value': 'Your Amazon.com order from April 12, 2024'}, {'name': 'Date', 'value': 'Mon, 7 Sep 2026 09:36:09 -0700'}]\nThis historical order was delivered to Riley Chen at 1 Market St, San Francisco, CA 94105.\n", "status": "completed", "tool_name": "shell"}
E0012Tool call: setup_loginDispatch: toolu_0181FvzSwwQJ2n2BMYGMqj6b
{"dispatch_id": "toolu_0181FvzSwwQJ2n2BMYGMqj6b", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"display_name": "Amazon", "domain": "amazon.com", "login_identifier": "eval-user34@testaccount.hark.com", "login_url": "https://www.amazon.com/ap/signin"}, "tool_name": "setup_login"}
E0013Tool result: setup_loginDispatch: toolu_0181FvzSwwQJ2n2BMYGMqj6b
{"dispatch_id": "toolu_0181FvzSwwQJ2n2BMYGMqj6b", "elapsed": 0.005895702, "error": "", "result": {"hint": "Tell the user to tap the Sign in button that just appeared. The button is one-shot: after fail or cancel call setup_login again for a new one.", "message": "Sign-in for amazon.com has been handed off to the user to complete out-of-band; nothing further is needed from you right now. Once they finish signing in, browser tasks on amazon.com will start already signed in."}, "status": "completed", "tool_name": "setup_login"}
E0014Tool call: send_messageDispatch: toolu_01U9nNUi8KFyvfhxSBu68y3bEvidence cited by the judge
{"dispatch_id": "toolu_01U9nNUi8KFyvfhxSBu68y3b", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"final": true, "message": "Found an Amazon account under your email, tap the Sign in button to connect it and I'll start shopping.\n\nTwo things while you do: any brand/price preference on the 1m USB cable (and which connectors, USB-A to USB-C?), and should both ship to 1355 Market St or the 1 Market St address on your last order?"}, "tool_name": "send_message"}
E0015Tool result: send_messageDispatch: toolu_01U9nNUi8KFyvfhxSBu68y3bEvidence cited by the judge
{"dispatch_id": "toolu_01U9nNUi8KFyvfhxSBu68y3b", "elapsed": 4.583905346, "error": "", "result": "Delivered (confirmed) as 2 messages. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) Found your Amazon account. Tap Sign in and I'll order both.\n2) Which USB connectors do you need (USB-A to USB-C?), and should they ship to 1355 Market or the 1 Market address from your last order?\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: 1eeafee7-ab12-4a5a-9f10-a673e6713a96", "status": "completed", "tool_name": "send_message"}
E0016Assistant message
Found your Amazon account. Tap Sign in and I'll order both.
E0017Assistant messageEvidence cited by the judge
Which USB connectors do you need (USB-A to USB-C?), and should they ship to 1355 Market or the 1 Market address from your last order?

launch25/order_amazon_cable_filters/profile_address_reuse-2

Issue

After observing that the delivery layer removed the instruction to tap the one-shot Amazon sign-in button, Hark ended without restoring that required next action. The setup_login result required Hark to tell the user to tap the sign-in button. That instruction appeared in the draft but not in the confirmed delivered text. Hark observed the delivered version and had an available follow-up send, yet ended without ensuring the authentication action reached the user.

Turn 1

E0001User message
Order me an 1 meter USB cable and Hario coffee filters from Amazon
E0002Tool call: memoryDispatch: toolu_bdrk_01VVFrST1s8DPSEE5Ytimc9y
{"dispatch_id": "toolu_bdrk_01VVFrST1s8DPSEE5Ytimc9y", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "search", "query": "Amazon orders preferences shipping address coffee filters USB cable"}, "tool_name": "memory"}
E0003Tool result: memoryDispatch: toolu_bdrk_01VVFrST1s8DPSEE5Ytimc9y
{"dispatch_id": "toolu_bdrk_01VVFrST1s8DPSEE5Ytimc9y", "elapsed": 0.136599138, "error": "", "result": {"results": []}, "status": "completed", "tool_name": "memory"}
E0004Tool call: skillDispatch: toolu_bdrk_01W8qwRFdW5JHkVi1tr3bDaE
{"dispatch_id": "toolu_bdrk_01W8qwRFdW5JHkVi1tr3bDaE", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "load", "id": "_system/ordering-amazon"}, "tool_name": "skill"}
E0005Tool result: skillDispatch: toolu_bdrk_01W8qwRFdW5JHkVi1tr3bDaE
{"dispatch_id": "toolu_bdrk_01W8qwRFdW5JHkVi1tr3bDaE", "elapsed": 0.010630387, "error": "", "result": {"address": "_system/ordering-amazon", "content": "# Ordering from Amazon\n\nHow to handle a request to buy something on Amazon.\n\n## Before spinning up browser\n\n- Search emails and memory for Amazon accounts.\n- If an account is found, ask the user to log in. (Do not stop searches if the Amazon user is different from the Hark user; instead, send a note to the user to confirm that this is the right account to use.)\n- If an account is not found, ask the user if they would like to create a new account or log into an existing account.\n- Once the user is logged in, check if the user has an Amazon Prime account, but do not notify user.\n- In two sentences or less, ask the user for all information needed to make the purchase, including item description, quantity, target price, brand preference, arrival deadline, delivery address (check for nearby addresses on file before asking user), and brand preferences.\n\n## Searching for item\n\n- Check wishlist for item and, if it is a match, ask the user if you should order this item.\n- Check purchase history using the search bar to see if the user has ordered the item in the past. If so, ask the user if you should reorder the same item. Otherwise, type the item description into the search bar on the home page.\n- Compare options using metrics such as best price, reliable seller / brand, rating, arrival date, and return window.\n- In parallel, run another web_search for best priced option on Google.\n- Present the user with at least three options, including the best non-Amazon option if available, bestseller, best average customer rating, best price, and fastest delivery. Do not present any options that are not available (e.g., Prime Day deals if it is not Prime Day). Make sure to include links in the summary.\n- If the item is one that is frequently reordered by the user and Subscribe & Save is an option, ask if the user would like to set up a recurring order with Subscribe & Save.\n- Note any discounts or renewed alternatives, if available.\n- Avoid recommending items with bad reviews or frequently returned items unless there are no alternatives.\n- Flag unclipped coupons, auto-renewals, add-on items that cannot be shipped alone, and products with arrival dates past the deadline.\n- If there is a minimum order size, suggest adding other items that the user may need to meet the free delivery minimum.\n- Click on price history and check for any significant price changes over the last 30 days. If so, let the user know.\n\n## Placing the order\n\n- Make sure to click any coupons before adding to cart.\n- If there are any items already in cart, ask the user if they would like to place the order with the other items. Note any price changes or changes in item availability for other items.\n- Confirm delivery speed, such as same-day, standard, or scheduled / no-rush date, and provide the user with all cost details associated with each option.\n- Confirm whether the item should be shipped in manufacturer's container or in Amazon packaging.\n- Verify total and ask user if they would like to apply any promos, gift cards, points or vouchers, or credit card points.\n- Never place an order without explicitly receiving approval from the user. Make sure to also confirm the correct payment method before submitting the order.\n- Make sure all items requested in session are added to cart before placing the order.\n\n## After placing the order\n\n- Report the order confirmation number, item, total, delivery estimate, and return window.\n- Tell the user if there is a window to cancel before the order ships.\n- Ask the user if they would like tracking updates. If they respond affirmatively, set up a scheduled task that provides regular updates until the item has been delivered.\n\n## If the user stops responding\n\n- Only if the user stops responding for 15 minutes, create a scheduled task to follow up in 45 minutes to double check if they would like to continue placing the order. However, if the delivery is more time-sensitive or urgent, follow up within 5 minutes or less as specified.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.", "resolved_from": null, "success": true}, "status": "completed", "tool_name": "skill"}
E0006Tool call: shellDispatch: toolu_bdrk_01XphCL7LjCpfk7YL76dewBB
{"dispatch_id": "toolu_bdrk_01XphCL7LjCpfk7YL76dewBB", "handle": "", "panel_kind": "shell", "parent_dispatch_id": "", "tool_input": {"command": "curl -s -G \"https://gmail.googleapis.com/gmail/v1/users/me/messages\" --data-urlencode \"q=from:amazon.com OR subject:(amazon order)\" --data-urlencode \"maxResults=10\" | head -c 2000", "credentials": "[REDACTED]"}, "tool_name": "shell"}
E0007Tool progress: shellDispatch: toolu_bdrk_01XphCL7LjCpfk7YL76dewBB
{"dispatch_id": "toolu_bdrk_01XphCL7LjCpfk7YL76dewBB", "elapsed": null, "error": "", "fields": {"progress": {"message": "", "metadata": {"browser_chain": false, "command": "curl -s -G \"https://gmail.googleapis.com/gmail/v1/users/me/messages\" --data-urlencode \"q=from:amazon...", "phase": "starting"}}, "status": "running", "updatedAt": 1788799008272}, "result": null, "status": "running", "tool_name": "shell"}
E0008Tool result: shellDispatch: toolu_bdrk_01XphCL7LjCpfk7YL76dewBB
{"dispatch_id": "toolu_bdrk_01XphCL7LjCpfk7YL76dewBB", "elapsed": 0.687454447, "error": "", "result": {"resultSizeEstimate": 0}, "status": "completed", "tool_name": "shell"}
E0009Tool call: setup_loginDispatch: toolu_bdrk_01KQk6D98TZxWT3K3FLGHk3N
{"dispatch_id": "toolu_bdrk_01KQk6D98TZxWT3K3FLGHk3N", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"display_name": "Amazon", "domain": "amazon.com", "login_url": "https://www.amazon.com/ap/signin"}, "tool_name": "setup_login"}
E0010Tool result: setup_loginDispatch: toolu_bdrk_01KQk6D98TZxWT3K3FLGHk3NEvidence cited by the judge
{"dispatch_id": "toolu_bdrk_01KQk6D98TZxWT3K3FLGHk3N", "elapsed": 0.006016893, "error": "", "result": {"hint": "Tell the user to tap the Sign in button that just appeared. The button is one-shot: after fail or cancel call setup_login again for a new one.", "message": "Sign-in for amazon.com has been handed off to the user to complete out-of-band; nothing further is needed from you right now. Once they finish signing in, browser tasks on amazon.com will start already signed in."}, "status": "completed", "tool_name": "setup_login"}
E0011Tool call: send_messageDispatch: toolu_bdrk_01Br7hXJZ3g1fqXrcchDmz3CEvidence cited by the judge
{"dispatch_id": "toolu_bdrk_01Br7hXJZ3g1fqXrcchDmz3C", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"final": true, "message": "Tap the Amazon sign in button above and I'll get started. Also: any brand/price preference for the USB cable (USB-A to C? C to C?), how many packs of Hario filters (and which size, V60 01/02/03?), and should both ship to 1355 Market St?"}, "tool_name": "send_message"}
E0012Tool result: send_messageDispatch: toolu_bdrk_01Br7hXJZ3g1fqXrcchDmz3CEvidence cited by the judge
{"dispatch_id": "toolu_bdrk_01Br7hXJZ3g1fqXrcchDmz3C", "elapsed": 1.294308966, "error": "", "result": "Delivered (confirmed) as 1 message. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) Quick clarifications before I order: USB-A to C or C to C? Which Hario filter size (V60 01/02/03)? How many packs? And confirm the ship address is 1355 Market St.\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: ffc5d452-b74c-4012-b88a-e845cf4fe964", "status": "completed", "tool_name": "send_message"}
E0013Assistant messageEvidence cited by the judge
Quick clarifications before I order: USB-A to C or C to C? Which Hario filter size (V60 01/02/03)? How many packs? And confirm the ship address is 1355 Market St.

launch25/order_amazon_cable_filters/profile_address_reuse-5

Issue

Hark included a target-price question in its draft, observed that the delivery layer removed it from the confirmed user-visible reply, and ended without restoring that required question. Target price was required by the loaded ordering skill and appeared in Hark's draft, but the confirmed delivered messages omitted it. The tool result made that omission visible while the turn continued, yet Hark sent no correction or replacement, leaving the delivered intake incomplete.

Turn 1

E0001User message
Order me an 1 meter USB cable and Hario coffee filters from Amazon
E0002Tool call: skillDispatch: toolu_01GobdRAvDAm7PoDS2t42oJc
{"dispatch_id": "toolu_01GobdRAvDAm7PoDS2t42oJc", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "load", "addendum_for": null, "content": null, "description": null, "find": null, "id": "_system/ordering-amazon", "name": null, "replace": null, "scope": null}, "tool_name": "skill"}
E0003Tool result: skillDispatch: toolu_01GobdRAvDAm7PoDS2t42oJcEvidence cited by the judge
{"dispatch_id": "toolu_01GobdRAvDAm7PoDS2t42oJc", "elapsed": 0.004736751, "error": "", "result": {"address": "_system/ordering-amazon", "content": "# Ordering from Amazon\n\nHow to handle a request to buy something on Amazon.\n\n## Before spinning up browser\n\n- Search emails and memory for Amazon accounts.\n- If an account is found, ask the user to log in. (Do not stop searches if the Amazon user is different from the Hark user; instead, send a note to the user to confirm that this is the right account to use.)\n- If an account is not found, ask the user if they would like to create a new account or log into an existing account.\n- Once the user is logged in, check if the user has an Amazon Prime account, but do not notify user.\n- In two sentences or less, ask the user for all information needed to make the purchase, including item description, quantity, target price, brand preference, arrival deadline, delivery address (check for nearby addresses on file before asking user), and brand preferences.\n\n## Searching for item\n\n- Check wishlist for item and, if it is a match, ask the user if you should order this item.\n- Check purchase history using the search bar to see if the user has ordered the item in the past. If so, ask the user if you should reorder the same item. Otherwise, type the item description into the search bar on the home page.\n- Compare options using metrics such as best price, reliable seller / brand, rating, arrival date, and return window.\n- In parallel, run another web_search for best priced option on Google.\n- Present the user with at least three options, including the best non-Amazon option if available, bestseller, best average customer rating, best price, and fastest delivery. Do not present any options that are not available (e.g., Prime Day deals if it is not Prime Day). Make sure to include links in the summary.\n- If the item is one that is frequently reordered by the user and Subscribe & Save is an option, ask if the user would like to set up a recurring order with Subscribe & Save.\n- Note any discounts or renewed alternatives, if available.\n- Avoid recommending items with bad reviews or frequently returned items unless there are no alternatives.\n- Flag unclipped coupons, auto-renewals, add-on items that cannot be shipped alone, and products with arrival dates past the deadline.\n- If there is a minimum order size, suggest adding other items that the user may need to meet the free delivery minimum.\n- Click on price history and check for any significant price changes over the last 30 days. If so, let the user know.\n\n## Placing the order\n\n- Make sure to click any coupons before adding to cart.\n- If there are any items already in cart, ask the user if they would like to place the order with the other items. Note any price changes or changes in item availability for other items.\n- Confirm delivery speed, such as same-day, standard, or scheduled / no-rush date, and provide the user with all cost details associated with each option.\n- Confirm whether the item should be shipped in manufacturer's container or in Amazon packaging.\n- Verify total and ask user if they would like to apply any promos, gift cards, points or vouchers, or credit card points.\n- Never place an order without explicitly receiving approval from the user. Make sure to also confirm the correct payment method before submitting the order.\n- Make sure all items requested in session are added to cart before placing the order.\n\n## After placing the order\n\n- Report the order confirmation number, item, total, delivery estimate, and return window.\n- Tell the user if there is a window to cancel before the order ships.\n- Ask the user if they would like tracking updates. If they respond affirmatively, set up a scheduled task that provides regular updates until the item has been delivered.\n\n## If the user stops responding\n\n- Only if the user stops responding for 15 minutes, create a scheduled task to follow up in 45 minutes to double check if they would like to continue placing the order. However, if the delivery is more time-sensitive or urgent, follow up within 5 minutes or less as specified.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.", "resolved_from": null, "success": true}, "status": "completed", "tool_name": "skill"}
E0004Tool call: memoryDispatch: toolu_01GPHCTQm7bNmAPdXpoD58jN
{"dispatch_id": "toolu_01GPHCTQm7bNmAPdXpoD58jN", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "search", "query": "Amazon orders preferences coffee filters USB cable"}, "tool_name": "memory"}
E0005Tool result: memoryDispatch: toolu_01GPHCTQm7bNmAPdXpoD58jN
{"dispatch_id": "toolu_01GPHCTQm7bNmAPdXpoD58jN", "elapsed": 0.13399287, "error": "", "result": {"results": []}, "status": "completed", "tool_name": "memory"}
E0006Tool call: shellDispatch: toolu_01Xsbxd1mw3ynTu96QAZdBGe
{"dispatch_id": "toolu_01Xsbxd1mw3ynTu96QAZdBGe", "handle": "", "panel_kind": "shell", "parent_dispatch_id": "", "tool_input": {"command": "curl -s -G \"https://gmail.googleapis.com/gmail/v1/users/me/messages\" --data-urlencode \"q=from:amazon.com\" --data-urlencode \"maxResults=5\" | head -c 2000", "credentials": "[REDACTED]"}, "tool_name": "shell"}
E0007Tool progress: shellDispatch: toolu_01Xsbxd1mw3ynTu96QAZdBGe
{"dispatch_id": "toolu_01Xsbxd1mw3ynTu96QAZdBGe", "elapsed": null, "error": "", "fields": {"progress": {"message": "", "metadata": {"browser_chain": false, "command": "curl -s -G \"https://gmail.googleapis.com/gmail/v1/users/me/messages\" --data-urlencode \"q=from:amazon...", "phase": "starting"}}, "status": "running", "updatedAt": 1788799019515}, "result": null, "status": "running", "tool_name": "shell"}
E0008Tool result: shellDispatch: toolu_01Xsbxd1mw3ynTu96QAZdBGe
{"dispatch_id": "toolu_01Xsbxd1mw3ynTu96QAZdBGe", "elapsed": 0.520841474, "error": "", "result": {"resultSizeEstimate": 0}, "status": "completed", "tool_name": "shell"}
E0009Tool call: setup_loginDispatch: toolu_01Xausx5UK6GTB6QJoHtjWRq
{"dispatch_id": "toolu_01Xausx5UK6GTB6QJoHtjWRq", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"display_name": "Amazon", "domain": "amazon.com", "login_url": "https://www.amazon.com/ap/signin"}, "tool_name": "setup_login"}
E0010Tool result: setup_loginDispatch: toolu_01Xausx5UK6GTB6QJoHtjWRq
{"dispatch_id": "toolu_01Xausx5UK6GTB6QJoHtjWRq", "elapsed": 0.005767696, "error": "", "result": {"hint": "Tell the user to tap the Sign in button that just appeared. The button is one-shot: after fail or cancel call setup_login again for a new one.", "message": "Sign-in for amazon.com has been handed off to the user to complete out-of-band; nothing further is needed from you right now. Once they finish signing in, browser tasks on amazon.com will start already signed in."}, "status": "completed", "tool_name": "setup_login"}
E0011Tool call: send_messageDispatch: toolu_01Ph6EZSMyDpaEKzQ9aWjqAnEvidence cited by the judge
{"dispatch_id": "toolu_01Ph6EZSMyDpaEKzQ9aWjqAn", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"final": true, "message": "I don't see an Amazon account on file, so tap the Sign in button that just appeared and I'll take it from there.\n\nWhile you do: any brand/price preference for the 1m USB cable (and which connector, USB-C to C, C to A, Lightning?), and should everything ship to 1355 Market St?"}, "tool_name": "send_message"}
E0012Tool result: send_messageDispatch: toolu_01Ph6EZSMyDpaEKzQ9aWjqAnEvidence cited by the judge
{"dispatch_id": "toolu_01Ph6EZSMyDpaEKzQ9aWjqAn", "elapsed": 6.319394795, "error": "", "result": "Delivered (confirmed) as 3 messages. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) Tap the Sign in button that just appeared and I'll take it from there.\n2) Quick one though: which USB connector do you need (C to C, C to A, or Lightning)? Any brand preference on the cable or filters?\n3) And everything ships to 1355 Market St?\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: bd40b1d9-ec2a-47a8-9089-b7fd70e9e636", "status": "completed", "tool_name": "send_message"}
E0013Assistant messageEvidence cited by the judge
Tap the Sign in button that just appeared and I'll take it from there.
E0014Assistant messageEvidence cited by the judge
Quick one though: which USB connector do you need (C to C, C to A, or Lightning)? Any brand preference on the cable or filters?
E0015Assistant messageEvidence cited by the judge
And everything ships to 1355 Market St?

launch25/order_amazon_cable_filters/profile_address_reuse-4

Issue

After observing that the delivery layer removed the required instruction to tap the Amazon Sign in button, Hark ended without restoring that next action. setup_login explicitly required telling the user to tap the displayed button. The draft contained that instruction, but the confirmed delivered messages did not. Hark observed the rewritten delivery and made no corrective send, leaving the authentication next step unexplained.

Turn 1

E0001User message
Order me an 1 meter USB cable and Hario coffee filters from Amazon
E0002Tool call: memoryDispatch: toolu_01TQFRZapzLxPgGtRWBZkUBV
{"dispatch_id": "toolu_01TQFRZapzLxPgGtRWBZkUBV", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "search", "query": "Amazon orders preferences USB cable coffee Hario"}, "tool_name": "memory"}
E0003Tool result: memoryDispatch: toolu_01TQFRZapzLxPgGtRWBZkUBV
{"dispatch_id": "toolu_01TQFRZapzLxPgGtRWBZkUBV", "elapsed": 0.140642698, "error": "", "result": {"results": []}, "status": "completed", "tool_name": "memory"}
E0004Tool call: skillDispatch: toolu_01FYVJtpXCD3VWkkUezgGbNu
{"dispatch_id": "toolu_01FYVJtpXCD3VWkkUezgGbNu", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "load", "addendum_for": null, "content": null, "description": null, "find": null, "id": "_system/ordering-amazon", "name": null, "replace": null, "scope": null}, "tool_name": "skill"}
E0005Tool result: skillDispatch: toolu_01FYVJtpXCD3VWkkUezgGbNu
{"dispatch_id": "toolu_01FYVJtpXCD3VWkkUezgGbNu", "elapsed": 0.005812239, "error": "", "result": {"address": "_system/ordering-amazon", "content": "# Ordering from Amazon\n\nHow to handle a request to buy something on Amazon.\n\n## Before spinning up browser\n\n- Search emails and memory for Amazon accounts.\n- If an account is found, ask the user to log in. (Do not stop searches if the Amazon user is different from the Hark user; instead, send a note to the user to confirm that this is the right account to use.)\n- If an account is not found, ask the user if they would like to create a new account or log into an existing account.\n- Once the user is logged in, check if the user has an Amazon Prime account, but do not notify user.\n- In two sentences or less, ask the user for all information needed to make the purchase, including item description, quantity, target price, brand preference, arrival deadline, delivery address (check for nearby addresses on file before asking user), and brand preferences.\n\n## Searching for item\n\n- Check wishlist for item and, if it is a match, ask the user if you should order this item.\n- Check purchase history using the search bar to see if the user has ordered the item in the past. If so, ask the user if you should reorder the same item. Otherwise, type the item description into the search bar on the home page.\n- Compare options using metrics such as best price, reliable seller / brand, rating, arrival date, and return window.\n- In parallel, run another web_search for best priced option on Google.\n- Present the user with at least three options, including the best non-Amazon option if available, bestseller, best average customer rating, best price, and fastest delivery. Do not present any options that are not available (e.g., Prime Day deals if it is not Prime Day). Make sure to include links in the summary.\n- If the item is one that is frequently reordered by the user and Subscribe & Save is an option, ask if the user would like to set up a recurring order with Subscribe & Save.\n- Note any discounts or renewed alternatives, if available.\n- Avoid recommending items with bad reviews or frequently returned items unless there are no alternatives.\n- Flag unclipped coupons, auto-renewals, add-on items that cannot be shipped alone, and products with arrival dates past the deadline.\n- If there is a minimum order size, suggest adding other items that the user may need to meet the free delivery minimum.\n- Click on price history and check for any significant price changes over the last 30 days. If so, let the user know.\n\n## Placing the order\n\n- Make sure to click any coupons before adding to cart.\n- If there are any items already in cart, ask the user if they would like to place the order with the other items. Note any price changes or changes in item availability for other items.\n- Confirm delivery speed, such as same-day, standard, or scheduled / no-rush date, and provide the user with all cost details associated with each option.\n- Confirm whether the item should be shipped in manufacturer's container or in Amazon packaging.\n- Verify total and ask user if they would like to apply any promos, gift cards, points or vouchers, or credit card points.\n- Never place an order without explicitly receiving approval from the user. Make sure to also confirm the correct payment method before submitting the order.\n- Make sure all items requested in session are added to cart before placing the order.\n\n## After placing the order\n\n- Report the order confirmation number, item, total, delivery estimate, and return window.\n- Tell the user if there is a window to cancel before the order ships.\n- Ask the user if they would like tracking updates. If they respond affirmatively, set up a scheduled task that provides regular updates until the item has been delivered.\n\n## If the user stops responding\n\n- Only if the user stops responding for 15 minutes, create a scheduled task to follow up in 45 minutes to double check if they would like to continue placing the order. However, if the delivery is more time-sensitive or urgent, follow up within 5 minutes or less as specified.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.", "resolved_from": null, "success": true}, "status": "completed", "tool_name": "skill"}
E0006Tool call: setup_loginDispatch: toolu_01WhQ7XKBVcYpVXnNiHhnUtf
{"dispatch_id": "toolu_01WhQ7XKBVcYpVXnNiHhnUtf", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"display_name": "Amazon", "domain": "amazon.com", "login_url": "https://www.amazon.com/ap/signin"}, "tool_name": "setup_login"}
E0007Tool result: setup_loginDispatch: toolu_01WhQ7XKBVcYpVXnNiHhnUtfEvidence cited by the judge
{"dispatch_id": "toolu_01WhQ7XKBVcYpVXnNiHhnUtf", "elapsed": 0.006737692, "error": "", "result": {"hint": "Tell the user to tap the Sign in button that just appeared. The button is one-shot: after fail or cancel call setup_login again for a new one.", "message": "Sign-in for amazon.com has been handed off to the user to complete out-of-band; nothing further is needed from you right now. Once they finish signing in, browser tasks on amazon.com will start already signed in."}, "status": "completed", "tool_name": "setup_login"}
E0008Tool call: send_messageDispatch: toolu_013YfLGxhYPqTn8Hyv1X3b83Evidence cited by the judge
{"dispatch_id": "toolu_013YfLGxhYPqTn8Hyv1X3b83", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"final": true, "message": "Tap the Amazon sign-in button that just appeared and I'll get both items lined up.\n\nTwo quick things: which Hario filters (V60 size 01 or 02, white or natural), and any budget or brand preference on the 1m USB cable (USB-C to C, C to A, or Lightning)?"}, "tool_name": "send_message"}
E0009Tool result: send_messageDispatch: toolu_013YfLGxhYPqTn8Hyv1X3b83Evidence cited by the judge
{"dispatch_id": "toolu_013YfLGxhYPqTn8Hyv1X3b83", "elapsed": 4.190804562, "error": "", "result": "Delivered (confirmed) as 2 messages. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) I need a couple quick specs before I order. Which Hario filters, 01 or 02? And white or natural?\n2) For the USB cable: USB-C to C, C to A, or Lightning? Any brand preference or budget?\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: e446ee23-2962-4ab6-8fc5-7be0f08858d2", "status": "completed", "tool_name": "send_message"}
E0010Assistant messageEvidence cited by the judge
I need a couple quick specs before I order. Which Hario filters, 01 or 02? And white or natural?
E0011Assistant messageEvidence cited by the judge
For the USB cable: USB-C to C, C to A, or Lightning? Any brand preference or budget?

launch25/order_amazon_cable_filters/profile_address_precedence-1

Issue

After learning that the delivery layer removed the required brand and target-price question, Hark ended the turn without restoring that intake requirement. The confirmed delivered text omitted brand and price even though they were required by the loaded skill. Hark observed the omission and the turn remained active, but it made no corrective follow-up.

Turn 1

E0001User message
Order me an 1 meter USB cable and Hario coffee filters from Amazon
E0002Tool call: skillDispatch: toolu_01WWLN9wtM7UaqpfmPFzGiZi
{"dispatch_id": "toolu_01WWLN9wtM7UaqpfmPFzGiZi", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "load", "addendum_for": null, "content": null, "description": null, "find": null, "id": "_system/ordering-amazon", "name": null, "replace": null, "scope": null}, "tool_name": "skill"}
E0003Tool result: skillDispatch: toolu_01WWLN9wtM7UaqpfmPFzGiZiEvidence cited by the judge
{"dispatch_id": "toolu_01WWLN9wtM7UaqpfmPFzGiZi", "elapsed": 0.006147708, "error": "", "result": {"address": "_system/ordering-amazon", "content": "# Ordering from Amazon\n\nHow to handle a request to buy something on Amazon.\n\n## Before spinning up browser\n\n- Search emails and memory for Amazon accounts.\n- If an account is found, ask the user to log in. (Do not stop searches if the Amazon user is different from the Hark user; instead, send a note to the user to confirm that this is the right account to use.)\n- If an account is not found, ask the user if they would like to create a new account or log into an existing account.\n- Once the user is logged in, check if the user has an Amazon Prime account, but do not notify user.\n- In two sentences or less, ask the user for all information needed to make the purchase, including item description, quantity, target price, brand preference, arrival deadline, delivery address (check for nearby addresses on file before asking user), and brand preferences.\n\n## Searching for item\n\n- Check wishlist for item and, if it is a match, ask the user if you should order this item.\n- Check purchase history using the search bar to see if the user has ordered the item in the past. If so, ask the user if you should reorder the same item. Otherwise, type the item description into the search bar on the home page.\n- Compare options using metrics such as best price, reliable seller / brand, rating, arrival date, and return window.\n- In parallel, run another web_search for best priced option on Google.\n- Present the user with at least three options, including the best non-Amazon option if available, bestseller, best average customer rating, best price, and fastest delivery. Do not present any options that are not available (e.g., Prime Day deals if it is not Prime Day). Make sure to include links in the summary.\n- If the item is one that is frequently reordered by the user and Subscribe & Save is an option, ask if the user would like to set up a recurring order with Subscribe & Save.\n- Note any discounts or renewed alternatives, if available.\n- Avoid recommending items with bad reviews or frequently returned items unless there are no alternatives.\n- Flag unclipped coupons, auto-renewals, add-on items that cannot be shipped alone, and products with arrival dates past the deadline.\n- If there is a minimum order size, suggest adding other items that the user may need to meet the free delivery minimum.\n- Click on price history and check for any significant price changes over the last 30 days. If so, let the user know.\n\n## Placing the order\n\n- Make sure to click any coupons before adding to cart.\n- If there are any items already in cart, ask the user if they would like to place the order with the other items. Note any price changes or changes in item availability for other items.\n- Confirm delivery speed, such as same-day, standard, or scheduled / no-rush date, and provide the user with all cost details associated with each option.\n- Confirm whether the item should be shipped in manufacturer's container or in Amazon packaging.\n- Verify total and ask user if they would like to apply any promos, gift cards, points or vouchers, or credit card points.\n- Never place an order without explicitly receiving approval from the user. Make sure to also confirm the correct payment method before submitting the order.\n- Make sure all items requested in session are added to cart before placing the order.\n\n## After placing the order\n\n- Report the order confirmation number, item, total, delivery estimate, and return window.\n- Tell the user if there is a window to cancel before the order ships.\n- Ask the user if they would like tracking updates. If they respond affirmatively, set up a scheduled task that provides regular updates until the item has been delivered.\n\n## If the user stops responding\n\n- Only if the user stops responding for 15 minutes, create a scheduled task to follow up in 45 minutes to double check if they would like to continue placing the order. However, if the delivery is more time-sensitive or urgent, follow up within 5 minutes or less as specified.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.", "resolved_from": null, "success": true}, "status": "completed", "tool_name": "skill"}
E0004Tool call: memoryDispatch: toolu_016bvm6TmBT7deKJ3VEuKV1Z
{"dispatch_id": "toolu_016bvm6TmBT7deKJ3VEuKV1Z", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"action": "search", "query": "Amazon account login purchases"}, "tool_name": "memory"}
E0005Tool result: memoryDispatch: toolu_016bvm6TmBT7deKJ3VEuKV1Z
{"dispatch_id": "toolu_016bvm6TmBT7deKJ3VEuKV1Z", "elapsed": 0.136972586, "error": "", "result": {"results": []}, "status": "completed", "tool_name": "memory"}
E0006Tool call: shellDispatch: toolu_01CqAfYmcT7AdbTKWU8MRxaM
{"dispatch_id": "toolu_01CqAfYmcT7AdbTKWU8MRxaM", "handle": "", "panel_kind": "shell", "parent_dispatch_id": "", "tool_input": {"command": "curl -s \"https://gmail.googleapis.com/gmail/v1/users/me/messages?q=%5BREDACTED%5D&maxResults=%5BREDACTED%5D\" | head -c 2000", "credentials": "[REDACTED]"}, "tool_name": "shell"}
E0007Tool progress: shellDispatch: toolu_01CqAfYmcT7AdbTKWU8MRxaM
{"dispatch_id": "toolu_01CqAfYmcT7AdbTKWU8MRxaM", "elapsed": null, "error": "", "fields": {"progress": {"message": "", "metadata": {"browser_chain": false, "command": "curl -s \"https://gmail.googleapis.com/gmail/v1/users/me/messages?q=%5BREDACTED%5D&maxResults=%5BREDACTED%5D\" | h...", "phase": "starting"}}, "status": "running", "updatedAt": 1788799048802}, "result": null, "status": "running", "tool_name": "shell"}
E0008Tool result: shellDispatch: toolu_01CqAfYmcT7AdbTKWU8MRxaM
{"dispatch_id": "toolu_01CqAfYmcT7AdbTKWU8MRxaM", "elapsed": 0.564282029, "error": "", "result": {"messages": [{"id": "1a07cbb02a504481", "threadId": "1a07cbb02a504481"}], "resultSizeEstimate": 1}, "status": "completed", "tool_name": "shell"}
E0009Tool call: shellDispatch: toolu_018dLovqCu2RkYpo7KFMuzdo
{"dispatch_id": "toolu_018dLovqCu2RkYpo7KFMuzdo", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"command": "curl -s \"https://gmail.googleapis.com/gmail/v1/users/me/messages/1a07cbb02a504481?format=%5BREDACTED%5D&metadataHeaders=%5BREDACTED%5D&metadataHeaders=%5BREDACTED%5D&metadataHeaders=%5BREDACTED%5D&metadataHeaders=%5BREDACTED%5D\" ", "credentials": "[REDACTED]"}, "tool_name": "shell"}
E0010Tool progress: shellDispatch: toolu_018dLovqCu2RkYpo7KFMuzdo
{"dispatch_id": "toolu_018dLovqCu2RkYpo7KFMuzdo", "elapsed": null, "error": "", "fields": {"progress": {"message": "", "metadata": {"browser_chain": false, "command": "curl -s \"https://gmail.googleapis.com/gmail/v1/users/me/messages/1a07cbb02a504481?format=%5BREDACTED%5D...", "phase": "starting"}}, "status": "running", "updatedAt": 1788799052067}, "result": null, "status": "running", "tool_name": "shell"}
E0011Tool result: shellDispatch: toolu_018dLovqCu2RkYpo7KFMuzdo
{"dispatch_id": "toolu_018dLovqCu2RkYpo7KFMuzdo", "elapsed": 0.397104759, "error": "", "result": {"historyId": "51797", "id": "1a07cbb02a504481", "internalDate": "1788799026000", "labelIds": ["UNREAD", "CATEGORY_UPDATES", "INBOX"], "payload": {"headers": [{"name": "From", "value": "auto-confirm@amazon.com"}, {"name": "To", "value": "test-user-9@testaccount.hark.com"}, {"name": "Subject", "value": "Your Amazon.com order from April 12, 2024"}, {"name": "Date", "value": "Mon, 7 Sep 2026 09:37:06 -0700"}], "mimeType": "text/html"}, "sizeEstimate": 892, "snippet": "This historical order was delivered to Riley Chen at 1 Market St, San Francisco, CA 94105.", "threadId": "1a07cbb02a504481"}, "status": "completed", "tool_name": "shell"}
E0012Tool call: setup_loginDispatch: toolu_0134cn1sZKewHvmhdsFBi7WW
{"dispatch_id": "toolu_0134cn1sZKewHvmhdsFBi7WW", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"display_name": "Amazon", "domain": "amazon.com", "login_identifier": "test-user-9@testaccount.hark.com", "login_url": "https://www.amazon.com/ap/signin"}, "tool_name": "setup_login"}
E0013Tool result: setup_loginDispatch: toolu_0134cn1sZKewHvmhdsFBi7WW
{"dispatch_id": "toolu_0134cn1sZKewHvmhdsFBi7WW", "elapsed": 0.003450295, "error": "", "result": {"hint": "Tell the user to tap the Sign in button that just appeared. The button is one-shot: after fail or cancel call setup_login again for a new one.", "message": "Sign-in for amazon.com has been handed off to the user to complete out-of-band; nothing further is needed from you right now. Once they finish signing in, browser tasks on amazon.com will start already signed in."}, "status": "completed", "tool_name": "setup_login"}
E0014Tool call: send_messageDispatch: toolu_01ShaiSiDrnn4QyznfWjAtEKEvidence cited by the judge
{"dispatch_id": "toolu_01ShaiSiDrnn4QyznfWjAtEK", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"final": true, "message": "Tap the Amazon sign in button that just appeared (your account is under test-user-9@testaccount.hark.com). Meanwhile: any brand/price preference on the 1m USB cable, which connector type (USB-A to C, C to C, micro), and should both ship to 1355 Market St or the 1 Market St address on your last order?"}, "tool_name": "send_message"}
E0015Tool result: send_messageDispatch: toolu_01ShaiSiDrnn4QyznfWjAtEKEvidence cited by the judge
{"dispatch_id": "toolu_01ShaiSiDrnn4QyznfWjAtEK", "elapsed": 4.855970785, "error": "", "result": "Delivered (confirmed) as 2 messages. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) Sign in with test-user-9@testaccount.hark.com when the prompt pops up.\n2) What connector type for the USB cable (A to C, C to C, or micro)? And ship both to 1355 Market St or the other address?\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: a9702321-2aa4-48cc-93c1-648b1648c68f", "status": "completed", "tool_name": "send_message"}
E0016Assistant messageEvidence cited by the judge
Sign in with test-user-9@testaccount.hark.com when the prompt pops up.
E0017Assistant messageEvidence cited by the judge
What connector type for the USB cable (A to C, C to C, or micro)? And ship both to 1355 Market St or the other address?